Your Privacy at Playdash
This policy explains what personal data we collect when you play at playdash-au.com, why we hold it, how long we keep it and the choices you have. It applies to every account holder and visitor on our site.
Data We Collect From You
We collect only the data we need to run your account, meet our legal obligations and keep the platform safe. That breaks down into six categories.
- Identity data: your full name, date of birth, email address, phone number and residential address.
- Verification documents: copies of your ID, proof of address and payment method, required under our KYC process before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses claimed and wagering history across AUD, USD, EUR, BTC, ETH, USDT and LTC.
- Technical data: IP address, device type, browser, operating system and approximate location.
- Gameplay behaviour: games played, session times, bet sizes and win/loss records.
- Marketing preferences: whether you opt in to emails or SMS, and which promotions you engage with.
How We Use Your Data
Your data powers seven core functions: creating and maintaining your account, verifying your identity under KYC rules, processing deposits and withdrawals, preventing fraud and money laundering, monitoring for responsible-gambling harm signals, sending you marketing you have consented to, and meeting our obligations to the Curaçao Gaming Control Board and other regulators.
We never sell your data
We do not sell, rent or trade your personal data to advertisers or data brokers. Marketing messages come from us alone, and only when you have opted in. You can withdraw that consent at any time from your account settings or by contacting [email protected].
Our Legal Bases
Contract: we process your identity and account data to set up and run your player agreement. Without it, we cannot open an account or pay out winnings.
Legal obligation: KYC verification, transaction records and suspicious-activity reporting are required under gaming and anti-money-laundering law. We hold and disclose this data regardless of marketing consent.
Legitimate interest: fraud prevention, security monitoring and aggregate analytics rely on our legitimate interest in keeping the platform safe and functional. These processes minimise data wherever possible.
Consent: marketing communications, promotional SMS and non-essential cookies run only on your explicit opt-in. You may withdraw consent at any time without affecting your ability to play.
How Long We Keep It
Retention depends on the type of data and the rules attached to it. We delete data as soon as its purpose expires, except where law requires longer storage.
| Data category | Retention period |
|---|---|
| Identity and account data | Life of the account plus 5 years after closure |
| Transaction and wagering records | Minimum 5 years, per regulatory requirements |
| KYC verification documents | 5 years after account closure |
| Marketing preferences | Until you withdraw consent or request deletion |
| Device and IP logs | Up to 12 months for security analysis |
| Live chat transcripts | 24 months for dispute resolution |
Who We Share It With
We share data only with parties who need it to deliver our service, and always under strict contractual confidentiality terms. Categories include payment processors handling PayID, Visa, Mastercard, MiFinity, Skrill and crypto transactions; KYC and AML verification providers; the Curaçao Gaming Control Board and other regulators on lawful request; analytics and hosting providers supporting site performance; and auditors. Where a provider processes data outside Australia, we rely on safeguards such as standard contractual clauses.
Your Rights Over Data
You control your personal data. These rights apply at any time, free of charge, by emailing [email protected] with your account details. We respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is wrong or out of date.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing processing at any time.
- Complain: raise a complaint with our data protection officer or the relevant data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that run only with your consent via the banner on your first visit. You can change your cookie choices at any time. Full details, including how to block or delete cookies in your browser, sit on our dedicated Cookies Policy page.
How We Protect You
All traffic between your device and our servers travels over TLS encryption. Player data at rest is encrypted, and access inside our organisation follows a least-privilege model with role-based permissions and audit logging. Payment credentials are handled exclusively by certified payment providers and never stored on our servers in raw form.
If a data breach occurs that is likely to cause you serious harm, we notify you and the relevant regulator as soon as practicable, in line with the Australian Notifiable Data Breaches scheme. Our breach response plan is tested annually.
Contact Our Data Officer
Questions, requests or complaints about this policy go to our data protection officer at [email protected]. We aim to acknowledge every request within 5 business days and resolve it within 30 days. If you are unhappy with our response, you may escalate to the Office of the Australian Information Commissioner at oaic.gov.au or your local data protection authority. This policy was last updated in 2026.
Frequently asked questions
Does Playdash Casino sell my personal data?
No. We never sell, rent or trade player data to advertisers or brokers. Data is shared only with service providers such as payment processors and KYC verifiers, under strict confidentiality terms.
How do I request deletion of my account data?
Email [email protected] or [email protected] with your account details. We delete everything except records we must retain by law, such as transaction history kept for a minimum of 5 years.
Why do you need my ID before my first withdrawal?
Verification is a legal KYC requirement under our Curaçao licence. We check your ID, proof of address and payment method to prevent fraud, money laundering and underage gambling.
Can I stop marketing emails but keep playing?
Yes. Withdraw marketing consent in your account settings or from any email footer. This has no effect on your account, bonuses or gameplay.
How long does a data access request take?
We acknowledge requests within 5 business days and provide a full response, including a copy of your data, within 30 days.